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December 7, 2007 |
DAY TWO: The MAGIC of You in World-Class Customer Service! - December 7, 2007
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DAY ONE
Friday, December 7, 2007
9:30 a.m. – 3:30 p.m.
CSD Large Conference Room,
1460 Craig Road
St. Louis, Missouri
Presenter
Edith C. Varley
The Varley Group
St. Louis, MO
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The MAGIC of You in World-Class Customer Service!
“Everything in this world can be copied, imitated and commoditized except YOU,” states Edie Varley. No one has your eye print, your voice print, your finger print or your heartbeat. You are the genuine article, the real McCoy and the added-value brand in providing a world-class customer service experience. When you Make A Greater Individual Commitment to deliver a world-class customer service experience to students, parents, teachers, administrators and co-workers, you add value that counts. When you greet people with a smile in order to welcome them to a school where great things happen, you shift their perspective, enhance their service experience and you leave the ranks of the million and one undifferentiated others who left their smiles at home and have forgotten what a big difference they can make in the lives of other human beings.
Fee: Member $90
Non-Member $115
(Discounts available) |
Reference: 81031-02
Date: Friday, December 7, 2007,
Time: 9:30 a.m. – 3:30 p.m. |
~ To download a pdf of the Support Staff Academy Brochure, click here.
Event Site: CSD Large Conference Room, 1460 Craig Road, St. Louis, Missouri |
~ To download a pdf of the Support Staff Academy Brochure, click here.
Check Out These Three Great Ways To Save On Enrollment!
1. Sign up for any three days: Day one to day five and receive a 15% discount.
2. Sign up for all five days: Day one through day five, and receive a 20% discount.
3. Sign up for day six: Mini-Conference and receive an early bird discount of 20%, if registered by December 21, 2007.
Credit Available: Sign up for three days or more and have the opportunity to earn one undergraduate credit hour for $60 from Lindenwood University. Contact Dorothy White for more information at dwhite@csd.org.
CPS or CAP Certification: (Certified Professional Secretary, Certified Administrative Professional), these classes maybe an excellent way to earn recertification points.
For information about the Support Staff Academy contact Dorothy White at 314-692-1250 or via email at dwhite@csd.org.
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